At the moment we do not have plans of shipping internationally. As much as we would love to, we do not have the capacity to tackle international shipping, customs, and exchanges. We also encourage our international friends to support their local businesses and economies!

All of our products are made in small batches. We do not update stock until we have a full quantity available to ship. Please allow 2 to 3 business days to process the order to ensure quality of the product and packaging. Shipping times depend on your location and chosen shipping method, but we strive to have all orders reach their destination within 7 to 10 business days. Please remember that delays caused by courier staff shortages, weather, strikes, and holidays are out of our control and make us just as frustrated as you.

At the moment brizzy only uses the United States Postal Service in order to keep overhead costs of our little startup low and help us focus on making quality products rather than shipping nightmares.

We guarantee at the time of shipment that your product is free from defects in materials and workmanship. If you need a refund or replacement, please reach out to us through our contact form with your order number, shipping address, and name.

All orders will be refunded to the original payment method. We cannot refund the costs to a different form of payment or issue a check or cash.

If you received the wrong product: We will offer a full refund and replacement of the intended product and cover costs to return the item.

If your item(s) arrived broken: Please reach out to us immediately for a replacement. If there is broken glass, do not handle the product and throw it away to avoid injury. If possible, please send us a photo of the broken product(s) so we can research and keep track of any trends happening to our customers and identify root causes. Photos are not required for a replacement, but they do help us. This will help us improve the packaging and shipping of our products if necessary, and speak with our couriers about solutions.

If you ordered the wrong product or no longer want the product: Any requests for a refund or return after the order has been processed and shipped will be accepted with return shipping costs at the responsibility of the customer. If the product has been opened and used or not returned in any original packaging, a restocking fee will apply based on the price of the item(s).

If you are unsatisfied after using a product: We understand that sometimes products don't live up to expectations, or don't work as imagined on your skin. We will give refunds with zero expectations of returning the product, minus a restock fee. The restock fee is as follows:

Products under $10: $2.95 restock fee
Products between $10 and $20: a $4.95 restock fee
Products over $20: a $6.95 restock fee

All returns must be handled within ten business days of receiving the product or the customer forfeits any shipping return fees covered by brizzy and will be responsible for paying shipping costs. Tracking is required for all returns, with the tracking information given to brizzy. Returns sent but lost in the mail will have their refunds honored.

Failure to return expected items will result in forfeiture of refund. Refunds dependent on return of product will be processed once the item has been confirmed shipped back to brizzy and tracking submitted.

If you reach out to us before your order is processed and shipped, we can do a replacement at no cost, provided it is for the same item type. If your order has processed and shipped, our standard refund and return policy will apply.

If you notice an error in your shipping details, changes can be made before the order is processed. If the cost to ship changes due to an address change, the customer will be responsible for covering that extra cost. Once the order is processed, no changes can be made.

If you need to return or exchange an item, please reach out to initiate the process. The return and exchange processes cannot begin until the item(s) arrive at the shipping address.

Some of our fragile products, such as our candles, require a bit more packaging to secure them for transport so they arrive at their destination in one piece. If you would like to save a couple dollars on candles, we highly encourage you to check out our events page and come find us! We do not bring all of our stock but if there is a scent in particular you would like to check out and purchase send us an email ahead of the event and we can bring a few for you!