What courier service does brizzy use?

At the moment brizzy only uses the United States Postal Service in order to keep overhead costs of our little startup low and help us focus on making quality products rather than shipping nightmares. Additional courier options are planned and in the pipeline, but there is no current ETA. A great reason to sign up for our emails! Stay tuned and be the first to know about exciting and important updates!

Does brizzy ship internationally?

At the moment we do not have plans of shipping internationally. As much as we would love to, we do not have the capacity to tackle international shipping, customs, and exchanges. We also encourage our international friends to support their local businesses and economies!

Can I change my shipping method after checkout?

Unfortunately once the order is placed, no changes can be made. If you need to return or exchange an item, please reach out to initiate the process. The return and exchange processes cannot begin until the item(s) arrive at the shipping address.

What do I do if I entered the wrong address?

Please reach out as soon as you notice an error in your shipping details. Once the orders have been processed we cannot make any changes. We offer a grace period of 48 hours before processing orders in case of errors such as this.

How long are shipping and processing times?

All of our products are made in small batches. We do not update stock until we have a full quantity available to ship. Please allow 2 to 3 business days to process the order to ensure quality of the product and packaging. Shipping times depend on your location and chosen shipping method, but we strive to have all orders reach their destination within 7 to 10 business days. Please remember that delays caused by courier staff shortages, weather, strikes, and holidays are out of our control and make us just as frustrated as you.

My item(s) arrived broken. Now what?

Please reach out to us immediately for a replacement. If there is broken glass, do not handle the product and throw it away to avoid injury. If possible, please send us a photo of the broken product(s) so we can research and keep track of any trends happening to our customers. Photos are not required for a replacement, but they do help us. This will help us improve the packaging and shipping of our products if necessary, and speak with our couriers about solutions.